What is your return policy?

Catchup Apparel trust that you will be satisfied with your online store purchase.  However should you decide the merchandise is not satisfactory.   Please return the item to our mailing address at 38045  47th Street East Suite #209, Palmdale, CA 93552.

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When returning items, Catchup Apparel will refund the cost of the merchandise only.  Shipping fees applied to the purchase and the return are not refunded.  If an item purchased with a gift card must be returned.  A new gift card will be issued equal to the cost of the merchandise.  Shipping cost will not be refunded.

 

Items that cannot be returned include gift cards, intimate apparel and edible items.  We do not accept return on special order items, including  custom made t-shirts, sweatshirts and other attire. 

 

However if their was an issue with your order, to which we are at fault. We will do our best to correct it, or replace it.  If the error is yours.  We will do it again for a reasonable fee.